Returns Policy

Returns Policy

100% Satisfaction Guarantee
We care about quality, so we guarantee you’ll be 100% satisfied with your photo gift. If you’re not 100% happy, let us know and we’ll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won’t rest until you’re happy – whether that takes a reprint of your order or a refund.

Returns Policy

As the Company’s personalised merchandises made to order have no intrinsic value on the open market, the Company is therefore unable to accept returns unless the merchandise is at fault. For personalised merchandise which is at fault, or differs from that ordered, the customer must contact Online Customer Support with evidence of the fault. If requested, the customer may return the product.

As per our terms and conditions, Printerpix cannot be held responsible for any potential misprinting of a photo(s) with poor quality errors or for delivery of a different size of the product than you were entitled to.

 

When returning items we recommend that you obtain a delivery receipt from the Post Office as proof of postage, as we are unable to accept responsibility for shipments lost in transit.

1

Buy your vouchers

Add your vouchers to your basket and check out

2

Receive your vouchers by email

Your vouchers codes will arrive by email

3

Customise your product

Upload your photos and create your products using our easy-to-use design tool. Choose a delivery method and we’ll deliver your personalized gift to you!

Frequently Asked Questions

You can simply buy the voucher and gift it to your friends and loved ones in seconds with our automatic gifting links after purchase. Send the voucher by email and it can be redeemed easily on mobile. Alternatively print it and simply give it to friends and family to instantly use.

Create your photo gifts on Printerpix.co.uk on your smartphone, tablet or desktop. Upload your photos, edit and create using our templates and tools, pay securely and confirm your delivery options. Simple, quick and easy!

Please follow the instructions in your voucher email or click on the voucher link to create and redeem immediately. Enter your voucher code and get creating.
You can create the exact product(s) you bought your voucher for. Alternatively you can gift the voucher codes to your friends or loved ones by sharing the codes with them.

>Our Black Friday Coupon will now never expire.

We currently cover markets in the UK, Europe and the Americas.

Before creating and submitting your order, its always best to ensure you are using the right URL as we have different websites for UK, France, Italy, Spain, Germany, Benelux and the USA. However, if you wish to ship your order to another part of the world, you will be required to call our customer support team within one business day and we will be able to provide a quote accordingly. Please note, it’s always best to check with us before processing your order to avoid any disappointment.

Choose from a range of delivery options to suit you! Our products are made to order with love and care from start to finish, so they can take around 10 to 15 working days to be manufactured.

Choose from the following delivery options at the checkout:

  • • Standard delivery: 3 - 5 working days
  • • Expedited delivery: 2 working days
  • • Rush delivery: 1 working day

Once the item is manufactured (5-10 working days) it will be immediately dispatched based on your selected Delivery method. You can check the status of your order in real time on Printerpix.co.uk, simply enter your order number or tracking number.

Our customer support team will be happy to assist you. Contact us by email (contactus@printerpix.co.uk) or begin a live chat now!

About Us

At Printerpix, our mission is bringing people together.
A photo captures all the powerful and wonderful emotion of those special moments together, such as weddings, holidays, births… We want you to experience the magic of reliving the delights of those moments with our photo gifts, which serve as a constant reminder of the wonderful times you shared. We are passionate about nurturing relationships and bringing you closer to the people you love. That’s why we’re constantly working and improving to give you the best-ever quality products that you deserve.
We’ve already brought together the families and friends of millions of happy customers worldwide. Join their happiness and choose from photobooks, photo blankets, canvas prints and more. Treat yourself to a special memory keepsake or give a photo gift that will last a lifetime to your loved ones. We guarantee our photo gifts will spread joy to you and your family.

Delivery

Your photo gifts are handled with love and care from production to delivery. We estimate your photo gift will take 10 - 15 business days to manufacture.
Delivery options are available on checkout and are as follows:

  • Standard delivery: 3 - 5 working days
  • Expedited delivery: 2 working days
  • Rush delivery: 1 working day
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We guarantee you will love your photo creation. If not, we will do what we can to make it right. Be it reprint, replace or refund. Your memories matter to us and bringing families closer to one another is our mission. We won’t rest until you’re happy!

Customer Reviews

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